Do you place baby nurses?

Baby nurse is an antiquated term and legally cannot be used unless the person is a registered nurse. Many agencies and clients still use this term but we do not use it for liability purposes and we also do not want to misrepresent our providers (who are usually not RN’s and do not provide medical services). Our Postpartum Doulas and Newborn Care specialists provide very similar services to a “baby nurse” we just use different terms to describe our providers so we can legally and accurately represent our candidates.


What is the difference between a Postpartum Doula and Newborn Care Specialist?

At The Newborn Care Agency we group our Postpartum Doulas (Doulas) and Newborn Care Specialists (NCS) into the same category. We encourage our providers to do both courses as we think it is beneficial to have a well rounded provider that is knowledgeable about newborns as well as assisting the family during the postpartum period. The main difference between the two is that NCS usually focus more on baby care where a Doula focuses more on caring for mom and the whole family. However, most of our providers are happy to help in both capacities and customize their services for your families needs and wants. If you have a specific request for either a Doula or NCS we are happy to accommodate that however we encourage you to define your requests by what services you are looking for so you can interview a variety of personality types and individuals and make your choice based on who meshes best with your family rather than just basing it off the training they have taken.


What type of screening do you do with your providers?

All of our Postpartum Doulas and Newborn Care Specialist are carefully screened and our process includes the following:

1. Personal Interview

2. Application with the company to gather personal information including experience and qualifications

3. Reference checks with at least 2 families the provider has worked for as a Doula or NCS

4. Background checked

5. Verification of current CPR and First Aid

6. Verification of eligibility to legally work in the US


What if we don't know what kind of schedule we want or want our provider to be flexible?

We are happy to accommodate a flexible schedule. Most of our providers will need a general time frame you will need care (for example, 1 month or 3 months) so they can block off their schedule for you. Some providers prefer a set schedule but we do have some that are willing to be available/flexible to change the schedule as needed to meet your needs. We also have temp or fill-in providers available if you just need a couple days here and there.


What is your fee for placing a Postpartum Doula or Newborn Care Specialist?

All services are based on a 20% referral fee and billed weekly based on the hours you book with our providers.


What if my provider is sick or unavailable for some reason?

We would be happy to send a fill-in or another provider if your regular person is not available. Please give us as much notice as possible to ensure availability.


When should I start services? 

Most clients have the provider start either as soon as they return home from the hospital or within a day or two after in order to get settled in on their own first. We can send someone to help at the hospital, but normally there are plenty of nurses there to assist. It is really up to you on what you prefer.


How long should I anticipate a care provider will work with our family?

Most clients book between 2-6 months of care. If you are interested in sleep training or establishing a routine, most babies can be taught to sleep through the night by 3-4 months old if you have a consistent feeding and sleeping schedule that everyone caring for the baby is adhering to (and of course if baby is healthy and gaining weight appropriately). 


What does a typical schedule look like?

The minimum for overnight shifts is 8 hours, however most of our clients book 10-12 hours so they can get a full nights sleep and also have some time for learning from the provider about their new baby. Depending on how many weeks you book, the provider may want to take a day off once a week or every other week (we can send a fill in if that's the case). Or, if you are booking 7 days a week we will usually break it up between two providers to avoid burnout (usually 3 days with one person and 4 days with the other person or 5 days with one and 2 days with another). For daytime shifts we have a 4-hour minimum but most families book 6-8 hours for daytime help. For shifts during the day the provider can help with household and/or baby related tasks so you can focus on your new baby and/or getting some much needed rest, time to eat or time for self care.


What about 24hr care?

If you are interested in round-the-clock care, the provider will typically work 18-20 hours a day and have a 4-6 hour break each day mid day to rest. In most cases for 24/7 care the client will provide a separate room or space where the provider can rest during the break periods. If desired, we can send another provider to fill in during breaks. The client also normally provides all food/meals for the provider when they are working.


What should we expect with a care provider resting / cat napping during shifts?

All of our care providers are given the opportunity to rest/cat nap at night when the baby sleeps (after baby related tasks such as washing bottles or folding laundry have been completed). Client must provide an adequate resting space for the provider during overnight and 24-hour shifts.  24-hour care providers may also sleep during the day when the baby naps to ensure they are well rested and can provide the best care for your child and family. *If you are interested in "Awake Care" where the provider is fully awake all night (normally for medically fragile babies that need constant monitoring), it can be arranged at an additional cost.